Information regarding Investor Grievance Redressal Mechanism in Accordance with SEBI Circular No. CIR/MIRSD/3/2014 dated 28th August 2014.
SEBI IA Regn No. INA300002857| BASL Member ID: 1655
SEBI IA Regn No. INA300002857| BASL Member ID: 1655
Information regarding Investor Grievance Redressal Mechanism in Accordance with SEBI Circular No. CIR/MIRSD/3/2014 dated 28th August 2014.
Dear Client,
In case of any complaints / grievances against your Investment Advisor, please contact Compliance Division of your Investment Adviser, Subhabrata Ghosh at subhabratag@stepaheadia.com
If you are not satisfied with the response, you can contact SEBI through their Grievance Redressal Portal at http://scores.gov.in or you may also write to any offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
As per SEBI Circular No. SEBI/HO/OIAE_IAD-1/P/CIR/2023/131, dated July 31, 2023, link to Online Dispute Resolution: https://smartodr.in/login
Disclosure with respect to compliance with Annual compliance audit requirement under Regulation 19(3) of SEBI (Investment Advisers) Regulations, 2013 for previous and current financial year are as under:
| Sr. No | Financial Year | Compliance Audit Status |
|---|---|---|
| 1 | FY: 2023-2024 | Conducted |
| 2 | FY: 2022-2023 | Conducted |
| 3 | FY: 2021-2022 | Conducted |
| 4 | FY: 2020-2021 | Conducted |
| 5 | FY: 2019-2020 | Conducted |
| Details of Designation | Contact Person name | Address where the physical address location | Contact No. | Email ID | Working Hours when complainant can call |
| Customer Care | Santanu Sau | 12A, Netaji Subhash Road, 5th. Floor, R/No. 13A/1, Kolkata -700001 | 9836670726 | assist.stepaheadia@gmail.com | 10:00 AM to 6:00 PM |
| Head of Customer Care | Mridul Rai | 12A, Netaji Subhash Road, 5th. Floor, R/No. 13A/1, Kolkata -700001 | 9874666858 | mridulr@stepaheadia.com | 10:00 AM to 6:00 PM |
| Compliance Officer | Subhabrata Ghosh | 12A, Netaji Subhash Road, 5th. Floor, R/No. 13A/1, Kolkata -700001 | 9831016350 | subhabratag@stepaheadia.com | 10:00 AM to 6:00 PM |
| CEO | Nandji Rai | 12A, Netaji Subhash Road, 5th. Floor, R/No. 13A/1, Kolkata -700001 | 9830071441 | nandjir@stepaheadia.com | 10:00 AM to 6:00 PM |
| Principal Officer | Subhabrata Ghosh | 12A, Netaji Subhash Road, 5th. Floor, R/No. 13A/1, Kolkata -700001 | 9831016350 | subhabratag@stepaheadia.com | 10:00 AM to 6:00 PM |
For any queries, feedback, or assistance, please contact SEBI at:
The Regional Director,
L&T Chambers, 3rd Floor, 16 Camac Street,
Kolkata – 700017, West Bengal
Tel. Board: +91-33-23023000.
Fax : +91-33-22874307
E-mail: sebiero@sebi.gov.in
As per SEBI Circular SEBI/HO/IMD/DF1/CIR/P/2019/169 “Display of complaints status on website” we display the same on our website home page as well as via a pop-up.
H.O : 12A, Netaji Subhash Road, 5th Floor, Room no. – 13A/1, Kolkata – 700001
Branch : 4, Government Place (North), Basement, Kolkata – 700 001
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