Investor Charter - Annexure B

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Complaint Data to be displayed by IAs

Formats for investors’ complaints data to be disclosed monthly by IAs on their website/mobile application:

Data for the month ending Oct 31, 2023:

Sr. No.Received fromPending at the end of last monthReceivedResolved*Total Pending#Pending complaints > 3 monthsAverage Resolution time^(in days)
1.Directly from Investors000000
2.SEBI(SCORES)000000
3.Other Sources(if any)000000
 Grand Total000000

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Trend of monthly disposal of complaints:

Sr.No.MonthCarried forward from previous monthReceivedResolved*Pending#
1.Sep, 20230000
2.Oct, 20230000

*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.

Trend of Annual disposal of complaints:

Grand Total: 0

Sr. No.YearCarried forward from previous yearReceivedResolved*Pending#
1.2018-190000
2.2019-200000
3.2020-210000
4.2021-220000
5.2022-230000

*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.

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