Investor Charter - Annexure A

Salvia esse nihil, flexitarian Truffaut synth art party deep v chillwave. Seitan High Life reprehenderit consectetur cupidatat kogi.

INVESTOR CHARTER IN RESPECT OF IAs

Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

SAIA will enter into an agreement with the client providing all details including fee details, aspects of Conflict of interest disclosure and maintaining confidentiality of information.
SAIA will do a proper and unbiased risk profiling and suitability assessment of the
SAIA will conduct audit
SAIA will disclose the status of complaints on its
SAIA will disclose the company name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI Office details (i.e. Head office/ regional/ local Office) on its website.
SAIA will employ only qualified and certified
SAIA will deal with clients only from official number
SAIA will maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
SAIA will ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Investment Advisers
SAIA will not discriminate in terms of services provided, among clients opting for same/similar products/services offered by investment adviser.

Onboarding of Clients
- Sharing of agreement copy
- Completing KYC of clients
Disclosure to Clients
- SAIA will provide full disclosure about its business, affiliations, compensation in the agreement.
- SAIA will not access client’s accounts or holdings for offering advice
- SAIA will disclose the risk profile to the
- SAIA will disclose any conflict of interest of the investment advisory activities with any other activities of the investment adviser.
- SAIA will disclose the extent of use of Artificial Intelligence tools in providing investment advisory services.
SAIA will provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.
SAIA will treat all advisory clients with honesty and
SAIA will make adequate disclosure to the investor of all material facts such as risks, obligations, costs, etc. relating to the products or securities advised by the adviser.
SAIA will provide clear guidance and adequate caution notice to clients when providing investment advice for dealing in complex and high-risk financial products/services.
SAIA will ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.
SAIA will disclose the timelines for the various services provided by the investment adviser to clients and ensure adherence to the said timelines.

Investor can lodge complaint/grievance against Investment Adviser in the following ways:Mode of filing the complaint with investment adviserIn case of any grievance/complaint, an investor may approach the concerned Investment Adviser who shall strive to redress the grievance immediately, but not later than 21 days of receipt. Mode of filing the complaint on SCORES or IAASB
1. SCORES 2.0 (a web-based centralized grievance redressal system of SEBI)( https://scores.sebi.gov.in )Two level review for complaint/grievance:
  - First review done by designated body (IAASB)
  - Second review done by SEBI
2. Email to designated email ID of IAASB
If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/grievance on SMARTODR platform for online conciliation or arbitration.
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400051

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to receive information about all the statutory and regulatory
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service
Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Suitability of the Financial Products
Right to Exit from Financial product or service in accordance with the terms of agreement with the investment adviser
Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
Additional Rights to vulnerable consumers
Right to get access to services in a suitable manner even if differently abled
Right to provide feedback on the financial products and services used
Right against coercive, unfair, and one-sided clauses in financial agreements

Do’s

Always deal with SEBI registered Investment Advisers.
Ensure that the Investment Adviser has a valid registration.
Check for SEBI registration. Please refer to the https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmld=13 .
Pay only advisory fees through banking channels and maintain receipts.
Always complete your risk profiling before accepting investment advice.
Ask questions and clarify doubts before acting on advice.
Assess risk-return profile, liquidity, and safety before investing.
Read and sign all terms and conditions carefully.
Be vigilant in your transactions.
Approach appropriate authorities for grievance redressal.
Inform SEBI about advisers offering guaranteed returns.
Be aware of your right to exit the service.
Seek clarifications and proper guidance on advice.
Provide feedback on services received.
Ensure no clause violates regulatory provisions.

Don’ts